1. Customers Love Us
I will recommend your company
Went together great! Thanks for the help. Piece of cake, once you know what you're doing."
First class people!
"I wanted to send a quick note to share how happy I was with the customer
support provided by Mike Holsomback through the chat function on your
website. He was courteous, patient, and extremely helpful. I felt like he
went above and beyond and therefore I wanted to take this time to say
thanks! Please pass along a heartfelt thank you for me. You have a keeper
Service was absolutely fantastic!
"Laurie ,This is my third or fourth attempt to send an email to express my gratitude for your excellent customer service. We found out today that our new computer has already been hacked, hence all the problems trying to send an email to you. When I saw the dent in my new running board upon opening the box, I was sure that there was going to be a problem trying to resolve the issue. This is where your come in…from my first contact with you , to your regular updates and final follow up to insure that all was well with the replacement running board, the service that you displayed was absolutely fantastic. You should be teaching people the practices and principals of customer service. I deal with the public all day long in my job and have told many, many people of my "Laurie-running board experience", and when THEY smile, then you have done your job and then some. Because of you, I am going to purchase my Backflip F-1 Tonneau bed cover thru you. Thank you very much for your patience with me and my countless phone calls. Although my Tundra Crewmax is not new (2010), it is by far the nicest vehicle that I have ever owned and therefore it is my pride and joy. Thank you for understanding. Please forward this email to your manager for me. It is very important to me that this message be reviewed by your manager. Thank you again for everything. Sincerely, Dave MacLagan."
Tonneau Covers World is a part of the Auto Customs Family!
Read more reviews from all of our happy customers.
2. Guaranteed Fitment
When you speak to one of our Sales Experts, we guarantee that the product will fit your vehicle. We know the right questions to ask to get you the right parts. Our guys are trained to know the vehicles as much as they are trained on the products.
In fact, if you speak to our experts and get the wrong part - it is 100% on us and we'll take care of you. Other places will leave you in the weeds.
3. Fastest Available Shipping
We stock plenty of products here in Florida, but we also have connections to warehouses across the United States. We understand the excitement of ordering a new part for your ride and will always ship it to you from the closest location.
Not only do we ship from these starred locations, we also drop-ship from our manufacturer's warehouses.
We'll ship your product out the fastest possible way. Hopefully you'll be surprised how fast we can get a product to your door.
4. We are the Experts
We have a close relationship with all of the manufacturers that we carry. Before we sell a product on our site, all of our staff goes through a training course to learn the products and how they compare to others. On the right, you can see examples of major companies coming to train our employees. To be the experts, we learn from the experts.
Some of our competitors operate out of a garage and have never even seen the products in person. That is not a joke. Be careful who you're taking advice from.
Becoming a great salesman, to us, is being able to make our customers happy. We learn the products inside and out, so depending on your lifestyle...we can recommend a product that suits you.
"Thank you for your chat help in placing the order. You were courteous, knowledgeable, and efficient. Your direct efforts prevented me from ordering the wrong item, and led me to the correct one. Thank you for your customer service tonight. It really was excellent service!"
Steve - Happy Customer
Julian Maimin, Owner of Bak Industries
Steve Kelley training our staff on Extang
5. Manufacturers Love Us
Favoritism happens in all areas of life. And when it comes to manufacturers, they love us. So if something ever goes wrong with a product or shipping, manufacturers have our back. We maintain a great relationship with our manufacturers, and you are the beneficiary of that. ...Ok, we get some perks too.
6. Professional Installation Assistance
We have a team that is dedicated to installation help. These guys are experts on installing anything we sell. They are great at listening and will walk you through an entire installation if needed. Sometimes installations are confusing and it seems like there is no way to make it work, but we delight the fact that it's normally an easy solution.
Most likely, you'll talk to Chuck or PJ the Install Specialist when you need assistance. You can also check out our pages for installation videos done by PJ the Install Specialist. These guys have installed 100's of products, and we'll make it easy for you.
7. Safe and Secure Shopping
We take all of the normal safety precautions as would any reputable site out there on the web. None of your personal information is saved and all notes taken with order information are shredded at the end of each day. We are recognized as a great place to shop and our site is always secure.
Our hope is that the site would be easy to navigate, fast, and informative. However, some people still just don't trust the internet...and you're welcome to call a friendly sales or service representative.
8. Industry's Best Videos
It's not even close. Our videos dominate the competition. We have a team dedicated to photography and video. We put a lot of time and effort into our videos because it sets us apart from competitors. Not only do we provide you with the best information through our videos, we also want you to be able to feel the product and see it in action.
Generally, we make two types of videos:
- Promotional / Informative
- Installation / How to
Most of the time, you'll see Todd(our main product expert) and PJ the Install Specialist. Both of these guys are available to take calls if you need advice and/or installation assistance. Yes, we take video requests too.
9. Our Team
This is a picture of our team at the main office in Ocala, Florida. These are the crazy people that take your phone calls, develop the website, ship the packages, and much more. Not pictured is our Analytics guy who was upstairs and didn't get the memo.
10. Our Foundation
Each of our employees reflect our core values. This is who we are and how we do business.
- Excel - Strive to be the very best in everything you do.
- Serve - Put others needs in front of your own. Fellow employees, customers, suppliers.
- Learn - Read. Value education. Maximize your God given gifts and potential. Mentor someone and help them learn.
- Lead - Your family, your sport, your club, your team, this company. We want to lead the industry in any business category we enter.
- Innovate - Think. Create. Do. Never settle.
- Give - Your very best. Your time. Your energy. Your skills. To your family, your church, your community, the needy.
- Transform - Expect change. Embrace it. Make it.
Our foundational commitment is to honor GOD in all we do. "Do nothing out of selfish ambition or vain conceit, but in humility value others above yourselves." - Philippians 2:3
- Honor our Employees - By being a fun and energizing place to work, paying well with good benefits and helping each develop personally and professionally.
- Serve our Customers - By providing a quality of product and level of service at a value that can not be equaled in the marketplace.
- Be a Light - By giving back to our community, honoring our supplier relationships, doing business fairly even if it puts us at a competitive disadvantage and always striving for excellence.