Return and Exchange Policy
Always confirm your correct truck bed size before placing an order. We are not liable for the return shipping fees
Contact us first at 888-257-4005 to receive a Return Material Authorization Number (RMA#) before returning any products for credit or exchange. Also, you must complete the RMA form and fax it to us or include it in your return shipment - please read below for details on your type of return or exchange.
Returns
Once an item has left our warehouse we are not able to cancel the order. If the return is due to our error or a defective product, we will return the item at no charge to you and issue an exchange to correct the matter. Our standard policy is to accept most returns within 30 days from the date of delivery as long as it is within the constraints of the manufacturer's warranty return policy. All returned or exchanged items must be in original, unused condition and returned in the original packaging.
We are unable to accept any item that has been installed and/or damaged after receipt. In addition, we cannot accept return items that are not in the original packaging. These are constraints set by our shipping carriers UPS and FedEx. Our packaging has been inspected by both UPS and FedEx to insure we have sufficient packaging material, therefore returned items must arrive in the original packaging. Items returned in poor condition or having parts missing will not be credited.
If you are returning an item for credit you must send the return package signature required and insured at your expense. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 25% on items returned without an exchange.
Exchanges
You must contact us at 888-257-4005 to put in a new order and notify us of the exchange. You will be responsible for the return shipping costs of the original item(s), but will only be charged a restocking fee of 15% which covers the cost of our original shipping to you as well as the cost for us to repackage and move the product back to inventory. The package never comes back in "New" condition because of the size and weight so 100% of the time we have to inspect and build a new box for the product. We apologize for the high fee but we hope this explanation helps you to understand where the fee comes from and that we are just trying to recoup some of our original costs. Always make sure you're ordering the correct part for your vehicle, feel free to contact our professional sales team at 888-257-4005 if you have any questions as to if a part will fit your vehicle.
Returned Items Damaged During Shipping
Packaging the product correctly and getting insurance on your item will be the most important part of shipping your return. We will inspect your item on our dock for damage immediately when it is delivered to us. If there is no damage and the product inside the box is in brand new condition we will sign for the package and accept responsibility for the part from there. If there is damage due to shipping we will receive the item as damaged and notify you to file a damage claim. If you have insurance on the item you should be reimbursed by the shipper for the product. They have the right to pick up and inspect the damaged product so once we sign for a product as damaged we no longer take responsibility for the product but we will do everything we can to assist you in your damage claim. If the product is packaged properly this should rarely be an issue.
No returned merchandise will be accepted without a Return Material Authorization (RMA). If you refuse delivery of a package due to not wanting the order, then it would be returned with no RMA# and you will be responsible for the shipping costs both ways and will have to pay a 25% restocking fee. We will credit you in the same manner as your original payment within 10 days of receiving the returned item, excluding applicable shipping and restocking fees.
AK, HI, Canada and Puerto Rico - We are unable to refund your original shipping charges for any returns. If there is a company error, we will correct it at no expense to you.
If You Receive A Damaged Product
On freight items, it is imperitave you open the package and completely inspect the product to ensure the product is in perfect condition. In the event it is not, we suggest you refuse the package and not sign the bill of lading. The next step would be to contact us with specific damages at 888-257-4005. Credit will not be issued for damages not listed on signed shipping reciept. Please inspect complete product for damages before you sign.
We do not ship out damaged products so if you received a damaged product it is the fault of the shipping company and we must go through certain procedures to file a claim. If you received a damaged product, please notify us within 3 business days from the day you received the part by emailing us at TonneauCoversWorld@yahoo.com or call us at 888-257-4005. Please be specific, stating exactly what damage was found, as well as if the packaging was open or damaged upon arrival. (Please provide pictures if possible.) We will immediately ship you out a replacement product as soon as the damaged part is picked up. The shipping claim will not hold up your replacement being sent. We will then contact the shipping company and file a damage claim as well as schedule the damaged product to be picked up. You should NOT file a damage claim prior to contacting us; doing so will delay the replacement being sent. For us to replace a damaged product it must meet the following criteria:
- Product must not have been installed.
- Product must have all its original packaging and be able to be repackaged exactly as it arrived to you.
- Product must be able to be picked up by UPS/FedEx at the same location to which it was delivered.
Items That Are Not Returnable
- Custom Painted Items and Tonneau Covers
- Any item shipped via freight truck.
- Installed or Used items.
Cancellations
Custom made tonneau covers may be subject to fees upon cancellation due to manufacturer production costs. Fees may range from $50-$225 depending on which part of the process the cancellation is requested.
Orders are processed immediately to each shipping warehouse, therefore it is almost impossible to cancel an order before it is shipped. Please double check your order before it is confirmed. If we can cancel the order before it ships then there will be a $25 fee to cover processing fees.
**YOU MUST CALL IN and speak to a representative to officially cancel an order. Orders CAN NOT be canceled by sending us an email.
RMA# Instructions
Please call customer service at 888-257-4005 or email TonneauCoversWorld@yahoo.com for your specific RMA# and shipping location for your product return. This agreement must be included in your return.
Warranty Items
TonneauCoversWorld sells the highest quality products, most of which carry a manufacturers warranty. Contact us with details of your warranty assistance needs at TonneauCoversWorld@yahoo.com or call us at 888-257-4005